Terms & Conditions & FAQs

  • 1 Session is calculated as 4 hours of shoot, we can have an additional hour at no cost - beyond which, every hour will be charged extra based on the service you choose.

  • 40% Advance is required to block the date, 40% on the day of the event, and the remaining 20% when all the deliverables are made. All events are done on a first-come, first-serve basis only.

  • We do limited events yet we will make a 100% Refund of the advance payment if you are canceling the booking before 60 days of the event or in case of a lockdown.

  • You can have upto 4 corrections at no additional cost in an album, additional corrections would cost extra based on the corrections requested.

  • The only change that can be done in the traditional video would be removing any existing clip or changing the background music. Any changes in the video should be conveyed within a month of delivering the video.

  • If you require more than 2 months to get back to us with the shortlisted images for the album, then the designing time might take anywhere between 4 to 8 weeks instead of 2 weeks.

  • We will have a backup of the processed images, and traditional video/wedding montage output (whichever is part of the package you choose) for a period of 1 year, i.e. from the last date of the event. Only processed images and edited video output will be saved and no RAW images or videos will be saved during this period.

    FAQs

We are a team of contemporary Indian wedding photographers and wedding filmmakers, we offer complete service in terms of covering a wedding. which includes both candid - fine art approach and documenting the event in traditional/conventional style in a Wedding. We do travel, we have shot events across South India.

  • How early should we block your dates?

We do limited weddings/events on a day and we offer our service on a first come first serve basics. We will block your dates once an advance payment of 40% is made, till then, the dates will be open for anyone to block.


  • How much do you charge for a wedding shoot?

Our packages are priced based on our client’s requirements and it includes various factors like the number of hours we spend in the venue, the service you choose among other things, but to give you an idea, our basic package starts from Rupees 1,15,000/- onwards for a regular Hindu wedding + reception, which covers all important aspects like Photography, videography, and branded albums. For a detailed quote please get in touch with us.

  • My in-laws have hired another team of photographers and videographers, is that okay?

Sorry, we do not like to work with another team to capture the same event, we would like to shoot your memorable day in the best way possible, and working alongside a different team has only caused confusion for both of us in the past and we may end up not giving our best shot.

  • How many images do you shoot?

It is impossible to say the number of images we shoot, images depend on what really happens in your event and it changes from event to event, even if the rituals and the kind of celebrations are the same, we do not limit ourselves from taking pictures, our packages are based on the number of hours we spend to shoot your wedding/event and not on the number of images we shoot. Though there is a restriction on the number of images that can be printed on an album.

  • How can I shortlist the images for the album?

We will be sharing a link with all the processed images and just by clicking on the images you can shortlist the images that you want to be included in the album.

  • Will my images be used online?

YES, the images that we shoot will be used on our website, sent for international wedding photography competitions, might feature in the PRESS, and will be shared on our social media profiles. If you do not wish to see your images online and if you would like to make your images and videos completely private do mention that during the discussion stages.

  •  Do you shoot events other than weddings?

Shooting weddings is our bread and butter! That’s what we do all around the year, apart from wedding photography, we have shot a HUGE number of kids-related assignments First birthday photography, Naming ceremony, Baptism, Ayush Homam, Upanayanam or if you looking for a casual family shoot, Do checkout kids portrait page or get it to touch with us to know if we have already shot your requirements.


  • When will I get the images and videos?

A few images from the shoot will be shared with you within 1 or 3 days but please do not expect the complete images and videos to be delivered within a week even if you are flying back after your wedding. The post-production part is as important as shooting. The Traditional video will be delivered within 3 weeks from the last date of the shoot, if you have opted for a Wedding film, then it would take anywhere between 30 to 45 days. The approximate time required to complete the design for one album is 10 working days per album.

Incognito frames is a team of young wedding photographers in Chennai, who expertise in wedding photojournalist approach in shooting Indian Wedding, other than wedding photography, we do family and kids portraits, outdoor couple shoots and wedding films